Business Phone Systems: Perks & Downfalls Of Voice Over Internet Protocol Systems (VoIP)

20 May 2019
 Categories: , Blog


If you take a look at business phone systems these days and you may be a little confused about your options. Telecommunications systems have totally evolved, and these new systems are well worth considering adding to your business. One of the most common modern options is the Voice over Internet Protocol (VoIP) system. Take a look at the perks and downfalls of these systems to help you determine if this would be the best telecommunications solution for your business. 

Perk: VoIP systems give you access to features that would otherwise be unavailable. 

One of the biggest draws for business owners when considering a VoIP system is the fact that this type of system allows you access to features that would not otherwise be a possibility. For example, switching from a traditional to a VoIP business phone system would grant you features like the following: 

  • Automated call queue generation 
  • Computer network integration with phones 
  • International calling 

VoIP happens with the internet, which takes down a lot of barriers that would otherwise get in the way of phone operations within a business. 

Downfall: VoIP systems do require that you have high-speed internet. 

One of the most common reasons why businesses do not upgrade to a VoIP system is if they do not have a stable internet connection. These business phone systems require that you have a reliable high-speed internet connection since calls are sent over the internet instead of a line. You can go with a blended system, however, which follows VoIP protocol when high-speed internet is available but also relies on a hardwired phone line when internet speeds slow down. 

Perk: VoIP helps business owners better serve their callers. 

Having your business phone system upgraded to a VoIP system can naturally help you to serve your customers better when they call in for whatever reason. Call queue generation allows you to keep tabs on how long callers have been waiting and automatic call routing helps prevent transfers while customers have to wait. 

Downfall: VoIP systems may require you to invest in new pieces of equipment. 

Since VoIP systems do rely on internet connection and your computers, you will be generating a lot of data that comes from telecommunication processes. For most business owners, this means they will have to invest in a few more data storage solutions. However, you can also go with a cloud-hosted VoIP phone system that is handled by a third-party provider in full, right down to storing data in the cloud for you. 

To learn more about business phone systems, contact a company like Unified Global Solutions.